I called on April 14 and Sam rescheduled for April 21 between 1:00 and 3:00. He would have Emma call tomorrow to reschedule. At 1:45 Sam called and said he had a medical issue and couldn't work for a few days. Rescheduled for April 12 between 12:00 and 2:00. Emma said he was already scheduled to be at another job site. March 24 I called again for appointment date.
#CLEARVIEW WINDOW AND DOOR BALTIMORE MARKETING AGENCY WINDOWS#
I called Sam on Maand told him "at least two of the windows need recaulked and I want the others inspected because I can't see if they were properly caulked. Fifteen months later I noticed the caulk around 2 of the windows was cracked. The installer said he did the recaulking. When the two windows Rick had FORGOTTEN to order in the original order were installed in December 2020, I requested the windows installed in August be recaulked because the caulk was cracking (after only 4 months). I ordered 21 windows on January 23, 2020. Let me know if I need to move these further up the complaint channels because of now they do not meet any energy efficiency standards. It is the business owner and window manufacturer responsibility to determine why these windows are leaking to produce the condensation between the glass and either repair, replace or refund my money so I can get them repaired. I am not a window expert, and the cause between the double pane windows is when condensation between windowpanes forms, it means the seal on the insulated glass unit (IGU) has failed. Excuses for not doing what is required to determine the IGU has failed from the faulty product, I was sold. The company has done nothing but request pictures and when that wasn't enough send them a video.
The business owner has not made any physical attempt to check this out. There should be a tool the company should have to detect the how these windows build condensation between the panes which normally means the seal on the insulated glass unit (IGU) has failed. I am not sure when this will appear again, but it is obvious, photos are not proof enough. This condensation again appeared in April 2023 and is between the windowpanes. I am rejecting this response because: After sending several photos on different dates, the company has requested I follow-up with a video of me trying to wipe the area.
0 kommentar(er)
